Airlines have allowed dogs, cats, pigs and even miniature horses to accompany owners on planes to various destinations, but United Airlines flat out refused to allow a woman to bring a service bird onto a recent flight.
Since that meeting took place, airlines have been reevaluating their policies on bringing emotional support animals on board flights. "We explained this to the customer on three separate occasions before they arrived at the airport".
"The animal did not meet guidelines for a number of reasons, including its size and weight", Hiller said.
A representative from Newark Airport deferred comment to United. Emotional support animals are allowed to fly for free on United with the proper documentation.
"In order to ensure we provide the best service to everyone onboard our flights, consistent with government rules we now require these customers to provide documentation from a medical professional and at least 48 hours advance notice".
A United Airlines spokesperson, however, claimed that the woman had been warned that her peacock would not be allowed on board.
His owner, New York City based performance artist and photographer Ventiko says she will now be driving him across the country with her friends.
Those new regulations require anyone flying with emotional support or psychiatric service animals to submit a veterinarian health form and immunization record to Delta at least 48 hours in advance of a flight.
A signed document confirming the animal is trained and can behave for the duration of flight will also need to be presented prior to boarding.
Airlines are also never required to accept snakes, reptiles, rodents, ferrets, or spiders.
"Unfortunately, untrained animals can lead to safety issues for our team, our passengers and working dogs onboard our aircraft", the airline said in a statement.
Effective March 1, Delta will require passengers traveling with service or support animals to show proof of good health and up-to-date immunizations with 48 hours notice, according to a statement.